Our role in your privacy

This notice aims to give you a better understanding of how we collect and use your personal data obtained through our website. If you are a customer of Chemimart or just visiting the page, this policy applies to you. We take your privacy very seriously, so please read the following notice to better understand our goals.

What is your data?

The General Data Protection Regulation (GDPR) defines your data as “any information relating to and identifiable natural person”, put simply; any information about you.

When and how we collect your data

All data we collect is given to us with your understanding that we do not collect any data automatically without your knowledge, such as:

  • When you fill the contact us page; and
  • At times may also register for an online account (when applicable).

What data do we collect?

We only collect the minimum amount of data required and only related to the purposes mentioned below.

Contact details

  • First name
  • Last name
  • Email address
  • Mobile number.

Data that identifies you

  • Billing address
  • Shipping address
  • Order history.


We only collect anonymous analytical cookie data that does not in any way identify you (Refer to Cookie Policy).

Why do we use your data?

Customer Support

We need your contact details so we can reply to your query and resolve any issues. We also may need to contact you to verify you as a customer for any purchase and order related queries or issues.

Online account

We need your billing address and shipping address for the purposes of executing a successful order and for Anti Money Laundering due diligence, and KYC verification requirements.

Marketing and newsletters

We only send marketing material if you give us your consent to do so by separately registering for that service. You always have the choice to opt-out of this service.

How long do we keep your data?

Any data relating to queries will be kept until the query is resolved, unless you are a registered customer, we reserve the rights to keep this data for longer. Any data relating to your online account, order history and trading data (administration and accounts documents referring to transactions) is kept for 10 years after termination of our business relationship.

Transferring your data.

If you choose to purchase items from our online shop some of your data may be transferred to our Payment Gateway service providers, including: Paypal and Transactium. This data is only transferred for the purposes of verification to satisfy a transaction.

Your privacy choices and rights

You may choose not to provide us with any personal data and continue to browse our website, but we will not be able to process any customer support queries or any actions relating to your online accounts.

You can turn off cookies in your browser by changing its settings, however we only collect anonymous data for the purpose of analytics. This data helps us better understand our audience, so if this does not bother you, then we ask you to allow cookies.

Before collecting your data we will inform you if we intend to use if for marketing and third parties are involved. You can opt out from receiving marketing material by contacting us on

Your rights.

  • You have the right to access any information we hold about you.
  • You have the right to make us correct any inaccurate personal data about you.
  • You can object to us using your data to profile you or make any automated decisions about you.
  • You have the right to transfer your data to another service.
  • You have the right to be forgotten by us.
  • You have the right to lodge a complaint on how we use your personal data.


You can contact us on any questions you may have about your rights on .

Making the policy great

Thanks for taking the time to read our privacy notice. We have designed it to help you understand what we do with your personal data by being transparent and clear. Hopefully we have shown you how important your privacy is to us and that you can trust us with your personal data.

We will review and post any changes to this notice regularly. We don’t want to annoy you with periodic emails that clutter your mailbox with updates to our notice, so we ask you to occasionally pop by our privacy notice tab on our website and keep yourself informed.

Sign up to our Newsletter for the latest offers!